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Refund Policy

Greenlightvapes offer limited free warranty,if you wish to make a claim under this warranty, please contact us to service@greenlightvapes.com to register your warranty first,we will give you a solution after we confirm you condition.
In this email you will be required to provide:
1.the picture of your warranty card
2. Pictures/video showing your problem or the affected part
3. the original proof of purchase, which clearly indicates the name and address of the seller, the date and place of purchase and the product type.

Not all G9 product types need to return your product or the defective part to us,but when you are asked to do this,any claim under this warranty is subject to you notfying Greenlightvapes or a Greenlightvapes authorized service company of the alleged defect within 30 days time of it having come to your attention and no later than before the expiration of the warranty period.

Send to add:
GreenlightVapes After-sales Office
30 Lindbergh Ave
Livermore, CA 94551

What is not covered?
1. This warranty does not cover user manuals, packaging, accessories (glass attachment,battery,nails,carb cap etc) or any third party manuals, whether downloaded or included during shipping or at any other time in the delivery chain or otherwise and in any way acquired by you.

2. This warranty does not cover a) normal wear and tear, b) defects caused by rough handling (including, without limitation, defects caused by sharp items, by prolonged exposure to the sun, by water damage, by bending, compressing or dropping, etc.), or c) defects or damage caused by misuse of the Product, including use that is contrary to the instructions provided by Greenlightvapesand/or e) discoloration or loss of paint, or any other acts beyond the reasonable control of Greenlightvapes.

3. This warranty does not cover defects or alleged defects caused by the fact that the Product was used with, or connected to, any product, accessory and/or service not manufactured, or supplied by Greenlightvapes or was used otherwise than for its intended use.

4. This warranty is not enforceable and is void if the Product has been dismantled, modified or repaired by anyone other than Greenlightvapes or a Greenlightvapes authorized service center, if it is repaired using unauthorized spare parts or if the Product’s date code has been removed, erased, defaced, altered or are illegible in any way and this shall be determined at the sole discretion of Greenlightvapes.

5. This warranty is not enforceable and is void if the Product has been exposed to moisture, to dampness or to extreme thermal or environmental conditions or to rapid changes in such conditions, to corrosion, to oxidation, to spillage of food or liquid or to influence from chemical products.

6. This warranty is not enforceable and is void if the Product is damaged in any way due to incorrect cleaning and maintenance.

7. This Warranty does not include accessories and consumable spare parts or other items purchased in conjunction with the Greenlightvapes Vaporizer, unless otherwise stated.

8. This Warranty is not enforceable if the Product is sold through an unauthorized reseller, including unauthorized internet resellers. All authorized Internet sellers have a unique seller code provided directly from Greenlightvapes Other important notices If the Product is found not to be covered by the terms and conditions of this warranty, Greenlightvapes and its authorized service companies reserve the right to charge a handling fee. When repairing or replacing the Product, Greenlightvapes may use products or parts that are new, equivalent to new or re-conditioned. Your Product may contain country specific elemets. If the Product has been re-exported from its original destination country to another country, the Product may contain country specific elemets that are not considered to be a defect under this warranty.

9. Limitation of GREENLIGHT ’s liability This Warranty is your sole and exclusive remedy against Greenlightvapes and Greenlightvapes ’s sole and exclusive liability in respect of defects in your Product. This Warranty replaces all other Greenlightvapes warranties and liabilities in regard to the Greenlightvapes Vaporizer, whether oral, written, (non-mandatory) statutory, contractual, in tort or otherwise, including, without limitation, and where permitted by applicable law, any implied conditions, warranties or other terms as to satisfactory quality or fitness for purpose. However, this Warranty shall neither exclude nor limit 1) any of your legal (statutory) rights under the applicable national laws or 2) any of your rights against the seller of the Product.

10. To the extent permitted by applicable law Greenlightvapes does not assume any liability for any loss of profit, loss of use of Products or functionality, loss of business, loss of contracts, loss of revenues or loss of anticipated savings, increased costs or expenses or for any indirect loss or damage, consequential loss or damage or special loss or damage. To the extent permitted by applicable law, Greenlightvapes liability shall be limited to the purchase value of the Product.
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